At Looniverse, we are committed to being transparent about how we collect and use your data. This policy outlines our practices in compliance with the Australian Privacy Principles (APP) and the EU/UK General Data Protection Regulation (GDPR).
1. Who We Are and What Personal Data We Collect
We collect personal information to provide a seamless shopping experience. This includes:
Comments: When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist in spam detection.
Note: An anonymized string (hash) created from your email address may be provided to the Gravatar service. Their privacy policy is available here. Once approved, your profile picture is visible to the public alongside your comment.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract this location data.
Order & Identity Data: Name, email, shipping/billing address, and phone number for fulfillment and marketing.
2. Cookies and Tracking
We use cookies to enhance your experience and for administrative purposes:
Comment Cookies: If you leave a comment, you may opt-in to saving your details in cookies. These last for one year.
Login Cookies: * A temporary cookie is set upon login to check if your browser accepts cookies (discarded when you close the browser).
Login cookies last for two days, and screen options cookies last for one year.
If you select “Remember Me”, your login persists for two weeks.
Editorial Cookies: If you edit or publish an article, a cookie indicating the post ID is saved and expires after one day.
3. Marketing, Profiling, and Advertising
Customer Profiling: We use your information to create a profile of your preferences (e.g., interests in specific brands like Sempertex or Suzuki) to personalize your experience.
Targeted Advertising: We use data to provide targeted advertisements we believe are of interest to you.
Partner Sharing: We may share this information with our partners for marketing and advertising purposes.
4. Embedded Content from Other Websites
Articles or products on this site may include embedded content (e.g., videos, images, articles). This content behaves as if you visited the other website directly. These sites may collect data, use cookies, and monitor your interaction, especially if you have an account and are logged into that website.
5. How Long We Retain Your Data
Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
User Profiles: For registered users, we store the personal information provided in their profile. Users can see, edit, or delete their information at any time (except their username). Administrators can also see and edit this info.
Legal Retention: We retain order data for as long as required by Australian tax law (typically 7 years).
6. Where Your Data is Sent
Spam Detection: Visitor comments may be checked through an automated spam detection service.
International Transfers: Under the GDPR and Australian Privacy Act, be aware that your data may be processed on servers located outside your home country (e.g., via our hosting or marketing partners).
7. Your Rights Over Your Data
Whether you are in Australia or the EU/UK, you have the following rights:
Access & Export: You can request an exported file of the personal data we hold about you.
Erasure: You can request that we erase your personal data. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Correction: You have the right to request the correction of inaccurate personal information.
